Family Life Specialist
Human Development and Family Studies
Iowa State University
Complaints and disagreements with parents are bound to happen every so often. But problems can be solved if the relationship between you and parents is good and communication is open.
If despite your best efforts things just don't work out, don't blame yourself. It may be the result of a personality clash, differences in beliefs aboutchild-rearing, or unrealistic demands made on you or the child. But this doesn't mean that you're not good for the child-just that you and the client are mismatched. So refer the parent to the child care resource and referral agency, and keep your complaints confidential. Sharing the care of children with parents has more ups than downs. Developing a good working relationship early on often leads to a close personal friendship that may last for years. Parents recognize that their child care provider is a special person who brings skill, professionalism, and love to each family and child that they serve.
Provider: Laura, I noticed that you picked Jon up late every day this week. If you will remember the mutual agreement you signed when Jon began coming here, you agreed to pick him up by 5:30 p.m.
Mother: I'm sorry, but things have been so crazy at work. They are talking about layoffs, and I'm really trying to put in a little extra effort so that I don't lose my job.
Repeat to the parent what she shared with you. Ask more questions
if you need clarification.
Provider: I see. So you are putting in extra time because your are worried about you job security? How long do you feel you will have to be staying late like this?
Mother: As long as it takes. It could be a few more weeks or months.
Provider: I can understand your dilemma. However, I really need to spend time with my family. Also we have evening activities like softball practice and church that we need to get to. When you pick Jon up so late, it really puts a hardship on my family.
Provider: Let's try to think of some solutions.
Mother: Well, I guess I could arrange for someone else to pick Jon up. My mother could do it on most evenings, I think.
Provider: You might also hire a teenager to watch Jon for about an hour. There are two teens next door who might be interested in the job. I'd be happy to introduce you.
Mother: What if I brought Jon early- around 6:15 a.m? Would that be as much of an inconvenience for you? I'd be willing to pay extra.
Provider: I would be willing for you to bring Jon early, but it might be hard on him.
Mother: I guess you're right. Mornings are hectic enough already.
So I guess we're back to having someone pick him up.
Provider: Why don't you check with your mother tonight and give me a call. If she doesn't feel up to it, then I'll make plans to introduce you to one of the teenagers next door tomorrow afternoon. If that doesn't work out, then we will look at the early morning arrival idea again.
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1086 Lebaron Hall
Iowa State University
Ames, IA 50011
PHONE:: (515) 294-0363
FAX:: (515) 294-5507
FORMAT AVAILABLE:: Print -300 pages.
DOCUMENT REVIEW:: Level 2 - State Review
DOCUMENT SIZE:: 9K or 3 pages
ENTRY DATE:: September 1994
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